Privacy Policy
Elohim Khen Collections ("Elohim", "we", "us") sells fashion online and delivers it in and around Kampala, Uganda. This policy explains what personal data we collect when you use our apps, why we collect it, who we share it with, how long we keep it and the choices you have. We process personal data in line with the Data Protection and Privacy Act, 2019 of Uganda and its regulations.
- Who we are
- What we collect
- How we use it
- Who we share it with
- Payments
- Location
- How long we keep it
- Your rights
- Deleting your account
- Security
- Children
- Changes and contact
1. Who we are
Elohim Khen Collections, New Ham building, Shop No. Z2-027, Kampala, Uganda. Email info@elohimkhencollections.com or support@elohimkhencollections.com; phone or WhatsApp +256 759 022285 and +256 704 832588. We are responsible for the personal data described here.
2. What we collect
Information you give us
- Account: your name, email address, phone number and password (stored only in a protected, encrypted form by our sign-in provider). Optionally your photo, birthday, gender and area.
- Delivery addresses: the addresses you save, their labels and directions, the name and phone number of the person receiving, and the map point of each address.
- Orders: what you buy, sizes and colours, prices, delivery method, promo codes and points used, and the history of each order.
- Reviews, chat and support: reviews and photos you post, messages you exchange with your rider about an order, problems you report and return requests.
- Preferences: your language, notification choices and whether you want offers and early access news.
Information collected when you use the apps
- Activity in the app: products you view, search for, save to your wishlist or cart; videos you watch, like, save, share or comment on; loyalty points and coupons.
- Device: a notification token so we can send you order updates, the app version and basic technical information needed to keep the service working.
- Location: see section 6.
Riders
If you deliver for us with the Elohim rider app we also keep your identification and driving documents, vehicle details, your mobile money number for payouts, your earnings, the cash you collect and deposit, your deliveries and ratings, and your location while you are online or delivering.
3. How we use it
- To create and run your account and keep it secure, including sending you one-time sign-in codes by email.
- To take, prepare, deliver and support your orders, take payment, handle returns and refunds, and let you follow your delivery live.
- To send you order updates by email and notification (these are part of the service and cannot be switched off while an order is open).
- To run loyalty points, rewards, coupons and early access.
- With your permission, to send you offers and news (you can switch these off at any time in the app).
- To prevent fraud and abuse, keep records we are required to keep by law, and improve our apps.
We use your data because it is needed to provide the service you asked for, because the law requires it, because of our legitimate interest in running and protecting our business, or because you agreed to it. We do not sell your personal data.
4. Who we share it with
- Your rider: during an active delivery only, your first name, delivery address, directions and contact number, so they can reach you. They do not see your email or payment details.
- Sellers on Elohim: if you buy from a partner shop, the details needed to prepare your order.
- Service providers that run parts of our service for us, under contracts that protect your data: Supabase (accounts and database hosting), Cloudflare (storage of product photos and videos), PesaPal (payments), Brevo (emails), TRAQ Maps (maps and delivery routes) and Google Firebase (app notifications). Some of these providers store data outside Uganda; we only use providers that protect it appropriately.
- Authorities, when the law requires it.
5. Payments
Online payments (MTN Mobile Money, Airtel Money and Visa) are processed by PesaPal. We never see or store your full card number, card security code or mobile money PIN. We keep the payment status, amount, reference and, if you save a payment method, only what PesaPal returns, such as the network and the last digits.
6. Location
- Customers: we use your location only when you choose "use my location" to add an address. The map point of a delivery address is shared with your rider during the delivery.
- Riders: the rider app shares the rider's location from accepting a delivery until it is delivered, so the customer and our team can follow it. The rider's position is not shown to customers once the order is delivered.
7. How long we keep it
- Your account data, for as long as you have an account.
- Chat messages with riders and the history of products you viewed, for up to 90 days.
- Order, payment, refund and tax records, for as long as Ugandan law requires us to keep business records, even after an account is deleted. Those records are kept without your name and contact details where the law allows.
8. Your rights
You may ask us for a copy of your personal data, ask us to correct it, object to or limit how we use it, withdraw your consent to marketing, and ask us to delete it. Most details can be changed directly in the app under Account. For anything else, write to support@elohimkhencollections.com; we answer within 30 days. You may also complain to the Personal Data Protection Office of Uganda.
9. Deleting your account
You can ask for your account to be deleted in the app (Account, then Edit profile, then Delete my account) or on our account deletion page, without the app. We confirm it is your account with a one-time code sent to your email, then our team processes the request within 30 days.
- Deleted: your account and sign-in, name, email, phone number, photo, birthday, gender, area, saved addresses, saved payment methods, wishlist, cart, notification token, loyalty points and coupons, and reviews, comments and chat messages linked to you.
- Kept: records of past orders and payments that the law requires us to keep, without your name and contact details where the law allows.
If you have an order still on its way, we finish or cancel it before deleting the account.
10. Security
Your data is stored with access controls so that customers can only see their own information and riders only the deliveries they carry. Connections to our services are encrypted. Only authorised Elohim staff can view customer data, and their actions are logged. No system is perfectly secure, so please keep your sign-in details private and tell us straight away if you think your account has been misused.
11. Children
Our apps are not meant for children under 13, and we do not knowingly collect their personal data. If you believe a child has given us personal data, contact us and we will delete it.
12. Changes to this policy and contact
We may update this policy. When we make important changes we will tell you in the app or by email, and the date at the top will change. Questions or requests: support@elohimkhencollections.com, +256 759 022285, +256 704 832588, or visit us at New Ham building, Shop No. Z2-027, Kampala.